Privacy Policy

1. Introduction

MUVguard (“we,” “us,” or “our”) operates a technology platform designed to help users review, verify, and coordinate moving logistics with independent third-party service providers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, and related services (collectively, the “Platform”).

2. Information We Collect

• Contact Information: name, email address, and phone number.
• Move Details: origin and destination, dates or time windows, home size, item notes, and photos you voluntarily provide.
• Usage & Device Data: IP address, browser type, operating system, referring URLs, and interaction data.
• Cookies & Tracking: identifiers used for analytics, functionality, and advertising measurement.
• Communications: messages exchanged via chat, forms, email, or support channels.

3. How We Use Information

• Operate, maintain, and improve the MUVguard Platform.
• Review move details and facilitate coordination with independent providers.
• Send transactional messages and respond to inquiries.
• Monitor security, performance, and system integrity.
• Analyze usage trends and marketing effectiveness.
• Comply with legal obligations and enforce our Terms of Service.

4. Cookies, Analytics & Advertising

We use cookies and similar technologies, including Google Analytics 4, Hotjar, and Google Ads, to understand site usage and improve user experience. These tools may collect information independently under their own privacy policies.

You can manage cookie preferences through your browser settings. You may opt out of interest-based advertising via the Network Advertising Initiative or YourAdChoices.

5. Sharing of Information

We do not sell personal information.

• Service Providers: vendors that support hosting, analytics, authentication, or communications.
• Independent Providers: limited information shared to facilitate coordination at your request.
• Legal Requirements: disclosures required by law or legal process.
• Business Transfers: in connection with a merger, acquisition, or asset sale.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure, and use of the Platform is at your own risk.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

MUVguard does not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us and we will take appropriate action.

9. Your Privacy Rights

You may request to access, correct, or delete your personal information by contacting us at support@muvguard.com.

California residents have additional rights under the CPRA, including the right to know, delete, and correct personal information. MUVguard does not sell personal data as defined by applicable law.

10. Do Not Track

Some browsers offer a “Do Not Track” signal. At this time, we do not respond to such signals due to a lack of consistent industry standards.

11. International Data Transfers

Information may be processed or stored in the United States or other jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

13. Contact Us

For privacy questions or data requests, contact support@muvguard.com.